Privacy policy

What we collect when you enquire with us, what we do with it, and what you can ask us to do about it. If anything here is unclear, call 020 3983 5065.

Who we are

Ahad Travel is a UK Hajj and Umrah travel agency, ATOL 74904 and IATA accredited under 91245302, at 13 Station Road, London SE25 5AH.

The data controller for this website is Times Travel Ltd, registered in England, company number 01813409, of 13 Station Road, London SE25 5AH, trading as Ahad Travel.

What we collect

Only what you type into a form on this site. We do not buy data, and we do not build a profile of you from your browsing.

On an enquiry or quote form

  • Your name
  • Your email address and phone number
  • Your departure airport, arrival airport and travel dates
  • How many people are travelling, and whether they are adults, children or infants
  • The package, room type and number of nights you are interested in
  • Your budget, if you tell us
  • Anything you write in a message or notes field

On a Hajj enquiry

  • Which passport you hold. We ask because the Hajj visa on these packages is issued under the Pakistan Hajj quota, so it determines whether you are eligible to travel on them at all.

If you leave a review

  • Your name, your rating and what you write

We do not ask for passport numbers, dates of birth or payment card details anywhere on this website. If you go on to book, those are taken separately by an advisor, and this notice will be updated to cover that step.

Why we use it

  • To answer your enquiry and send you a quote. This is what you asked us to do, so we rely on taking steps at your request before entering a contract.
  • To arrange your travel if you book — booking flights, hotels and visa processing on your behalf. This is necessary to perform our contract with you.
  • To meet our legal obligations, including ATOL reporting and accounting records.

We do not use your details for marketing unless you ask us to, and we do not sell them to anyone, ever.

Who we share it with

Arranging travel means passing some of your details to the people providing it. If you book, that can include:

  • Airlines, for your flights
  • Hotels in Makkah and Madinah, for your rooms
  • The Saudi authorities and the Nusuk platform, for visa processing
  • Ground handling and transfer operators in Saudi Arabia

Some of these are outside the UK. Where that is the case, the transfer is necessary to perform the contract you have asked us to make on your behalf — you cannot be issued a Saudi visa without your details reaching Saudi Arabia.

To be confirmed before publication: where enquiry submissions are delivered and stored — a mailbox, a CRM, or a third-party form service. If a processor is involved it must be named here.

How long we keep it

We keep booking records for as long as we are required to for accounting and ATOL purposes, which is six years.

To be confirmed before publication: how long enquiries that do not become bookings are kept. Twelve months is a common answer; it needs to be your answer.

Cookies and tracking

This website sets no cookies. There is no Google Analytics, no Tag Manager, no advertising pixel, no session tracking and nothing stored in your browser. You will not see a cookie banner here because there is nothing to consent to.

Two things are loaded from outside our own servers, and your browser reveals its IP address to them in the ordinary course of fetching a file:

  • Google Fonts — the two typefaces this site is set in
  • SEOSignalX — a search-optimisation tool we use to manage this site's page titles and descriptions. It loads on every page and re-checks for updates about once a minute while the page is open in front of you.

Neither is used to identify you, and neither sets a cookie on this site. SEOSignalX only edits the title and description text of the page you are reading. It stores nothing in your browser, reads nothing about your device, and we have configured it so that it is told the address of this website but not which page you are on. As with any file loaded from another company's server, that company can see your IP address.

Security

The site is served over HTTPS, so anything you submit is encrypted in transit. Access to enquiry data is limited to the advisors who need it to answer you.

No system is perfectly secure, and we would rather say so than claim otherwise. If we ever suffer a breach that is likely to put your rights at risk, we will tell you and report it to the Information Commissioner's Office within 72 hours, as the law requires.

Your rights

Under UK data protection law you can ask us to:

  • Show you the personal data we hold about you
  • Correct it if it is wrong
  • Delete it, where we are not required to keep it
  • Restrict what we do with it while a question is resolved
  • Send it to you or someone else in a portable format
  • Stop using it, where we rely on legitimate interests

Ask by emailing info@ahadtravel.co.uk. We will respond within one month, and it is free.

Contact and complaints

For anything about this notice, email info@ahadtravel.co.uk or call 020 3983 5065.

If you are not satisfied with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113. You do not have to come to us first, though we would rather have the chance to put it right.

To be confirmed before publication: whether the company is registered with the ICO as a data controller, and its registration number. Most organisations processing personal data must register and pay the data protection fee.

Last updated: 25 September 2026